Post 2
we streamline complex processes
Request Intake
The process begins when a customer submits a request for support. This can come in various forms, such as phone calls, emails, support tickets, or chat messages.
Logging and Triage
The support request is logged into the system, and basic information such as the customer’s contact details, issue description, and priority level are recorded.
Assignment and Escalation
The support request is assigned to a support agent or team member who has the necessary expertise to address the issue.
Diagnosis and Resolution
The assigned support agent diagnoses the issue by gathering relevant information, troubleshooting, and analyzing potential root causes.
Communication and Updates
Throughout the support process, clear and timely communication with the customer is essential.
Resolution Confirmation
Once the issue has been resolved, the support agent confirms with the customer that the problem has been addressed satisfactorily.
Documentation and Knowledge Sharing
After the support request is closed, relevant information about the issue and its resolution is documented for future reference.
Follow-Up and Customer Satisfaction
Some support processes include a follow-up step to ensure customer satisfaction and address any remaining concerns or questions.
Our benefits
/1
Software kept up-to-date
/2
Business continuity
/3
Proactive Maintenance
/4
Tailored Solutions
Top Companies
2025
TOP PARTNER
DL AGENCY
For 10 years, the company has successfully developed high-quality digital marketing, specializing in corporate and product websites, SEO, SMM, and maintains an IT support team for all of its solutions. For the third consecutive year, the agencies have been ranked among the top 10 best digital agencies in Ukraine according to the Interactive Advertising Bureau (IAB). Members of the All-Ukrainian Advertising Coalition, Digital Developers Committee, UKRAINIAN DIGITAL COMMUNITY. Currently, the group actively works with brands such as BNP Paribas, Liqui Moly, Bizol, Henkel, McDonald’s, Perrigo, Farmak, Azercell, Horizon Capital, TAS Group, Silpo, and many others. Patriotism, professionalism, and integrity are the foundation for building transparent and open relationships with clients.
2025
TOP PARTNER
DIGITAL EVANGELIST
Design and code are only tools of expression. What sets us and our work apart is people. We’re a small group of creative thinkers who craft bespoke digital-first brand identities and experiences, tailor-made for you and your audience
2025
TOP Partner
KRYLA AGENCY
Agency Kryla creates digital ecosystems that enhance brands and drive business growth in international markets. We combine deep expertise in web development, automation, video production, SEO, and branding to achieve measurable results.
2025
TOP Partner
SOTA Bureau
Grow the market.Teach. Inspire. For 10 years, we have accumulated significant managerial and creative experience we gladly share: talk about mistakes, inspire, grow specialists of a new level, help entrepreneurs build healthy companies. We are the most awarded web production in Europe We know a client needs not awards but effective solutions. But when websites bring not just money but also awards, it costs a lot. Such trophies remind us that we are on the right track.
DL AGENCY
For 10 years, the company has successfully developed high-quality digital marketing, specializing in corporate and product websites, SEO, SMM, and maintains an IT support team for all of its solutions. For the third consecutive year, the agencies have been ranked among the top 10 best digital agencies in Ukraine according to the Interactive Advertising Bureau (IAB). Members of the All-Ukrainian Advertising Coalition, Digital Developers Committee, UKRAINIAN DIGITAL COMMUNITY. Currently, the group actively works with brands such as BNP Paribas, Liqui Moly, Bizol, Henkel, McDonald’s, Perrigo, Farmak, Azercell, Horizon Capital, TAS Group, Silpo, and many others. Patriotism, professionalism, and integrity are the foundation for building transparent and open relationships with clients.
2025
TOP PARTNER
DIGITAL EVANGELIST
Design and code are only tools of expression. What sets us and our work apart is people. We’re a small group of creative thinkers who craft bespoke digital-first brand identities and experiences, tailor-made for you and your audience
KRYLA AGENCY
Agency Kryla creates digital ecosystems that enhance brands and drive business growth in international markets. We combine deep expertise in web development, automation, video production, SEO, and branding to achieve measurable results.
2025
TOP Partner
SOTA Bureau
Grow the market.Teach. Inspire. For 10 years, we have accumulated significant managerial and creative experience we gladly share: talk about mistakes, inspire, grow specialists of a new level, help entrepreneurs build healthy companies. We are the most awarded web production in Europe We know a client needs not awards but effective solutions. But when websites bring not just money but also awards, it costs a lot. Such trophies remind us that we are on the right track.
support every step of the way
We aim to prevent disruptions, optimize performance, and uphold the highest standards of reliability.
let’s discuss
Most popular questions
What are the response times for support requests?
Tanasov Group is committed to providing prompt assistance to our clients. Response times may vary depending on the nature and urgency of the issue, but our goal is to acknowledge all support requests promptly and provide timely assistance.
What are the response times for support requests?
Tanasov Group is committed to providing prompt assistance to our clients. Response times may vary depending on the nature and urgency of the issue, but our goal is to acknowledge all support requests promptly and provide timely assistance.
How can I track the status of my support request?
Tanasov Group is committed to providing prompt assistance to our clients. Response times may vary depending on the nature and urgency of the issue, but our goal is to acknowledge all support requests promptly and provide timely assistance.